Shipping Policy

Last Updated: November 18, 2025

At Retailssup, we want to make your shopping experience simple and clear. This Shipping Policy explains how we process, ship, and deliver orders.

1. Where We Ship

We ship exclusively within the United States and Israel.

2. Shipping Costs

Free Shipping: Shipping is free on all orders going to the U.S. and Israel.

No Hidden Fees: The price you see at checkout is the final price. 

3. Business Hours & Order Processing

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST.

Order Cutoff Time: Orders placed after 6:00 PM EST start processing the next business day.

Processing Time: We take 1 to 3 business days to verify and prepare your order for shipment.

Weekend & Holiday Orders: Orders placed on weekends or holidays are processed the next business day.

4. Shipping & Delivery Times

U.S. Orders:

  • Carriers Used: USPS, UPS, FedEx (chosen automatically).
  • Transit Time: 7 to 14 business days after your order ships.
  • Total Estimated Delivery: 7 to 14 business days from order placement (processing + shipping).
  • Tracking: Tracking details are emailed once your order ships. Please allow up to 24 hours for updates to appear.

Orders to Israel:

  • Service: Economy International
  • Transit Time: 6 to 18 business days after the order ships.
  • Total Estimated Delivery: 6 to 18 business days from order placement (processing + shipping).
  • Tracking: Tracking details are emailed once your order ships. Please allow up to 24 hours for updates to appear.

5. Tracking Your Order

You will receive a tracking number by email within 24 to 72 hours after your order ships. Tracking updates may take up to 24 hours to appear after the label is created.

6. Delays & Exceptions

Delays may occur due to:

  • Severe weather
  • Carrier delays
  • Holiday volume
  • Incorrect or incomplete shipping addresses

If your order is delayed, contact us and we will assist you.

7. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Retailssup is not responsible for lost or stolen items.

If this happens, please contact the carrier and notify us at Support@retailssupp.org so we can help you with the claim process.

8. Contact Us

If you have questions about shipping, contact our support team:

Email: Support@retailssupp.org
Phone: +1 (866) 578-1323

We usually respond within 24 business hours.